Privacy policy

It is important to us to provide our users with the clearest possible information on how we process personal data and information derived from the use of our services. Our keywords are trust, security, and transparency. On this page, we explain what data we collect, for what purposes we use it, how we process it, and what your rights are under consumer protection laws and the EU General Data Protection Regulation (GDPR). We categorize the collected data into two groups: personal data and data derived from the use of the service.

Personal Data

When you rent our products, we ask for certain personal information, such as your name and email address. This data is collected to identify you in the service, to serve you better as a customer, and to provide you with more relevant content. A detailed list of the personal data we collect can be found under the section "What information do we collect?".

Service Usage Data

We collect usage-based data to better serve you as a user. Data derived from the use of the service includes, among other things, browser and order information, data collected through cookies, and information regarding the timing of service use. A more detailed breakdown can be found under "What information do we collect?". We collect information on service usage to understand our users and their needs. We use this information to improve the user experience and to create value for our users and advertising partners. Read more under "How data is processed" and "How we use the data."

HOW WE USE YOUR INFORMATION

We process the personal data of users of our digital services and websites confidentially and only for pre-defined purposes, which primarily include:

  • Service Development: We continuously develop our user interfaces and the products we offer. We aim to improve the user experience and conduct surveys, consumer research, and reports based on web analytics to support decision-making.
  • Order and Customer Service: We help users find interesting content, deliver rented products, and provide personalized customer service.

Why do we collect your personal data?

We offer baby equipment rentals through our website. To provide valuable content to our users, we use personal data as follows:

  • Our web services can recommend content that is likely to interest the user.
  • Cookies and similar technologies on our sites enable basic website functions, such as remembering unfinished actions and keeping the user logged in. Read more in our Cookie Policy.
  • We do not store credit card information. We forward it to a service provider specialized in secure payment processing.

Online Service Order Data

Order data is primarily used for managing orders and targeting order-related documents (including order and cancellation confirmations). Order data may also be used for electronic direct marketing and customer communication related to the order. Users have the option to opt-out of electronic direct marketing.

HOW WE PROCESS YOUR INFORMATION

  • Transaction records are stored for six years in accordance with applicable laws.
  • On the Vaununi.fi website, your personal data may only be processed by designated persons whose tasks require it. They process only the information necessary for the intended purpose without compromising privacy. All processors are bound by confidentiality.
  • We protect personal data registers appropriately and store them on secure servers.

How long do we store your data?

Vaununi.fi stores identifiable personal data for two years. Records of payment transactions are kept for six years. You have the right to inspect your personal data and request its correction or deletion from the register. We must store certain data as required by law. For example, the Accounting Act requires accounting records to be kept for six years. We also store certain communication-related data for potential criminal investigations by authorities.

Who can process your personal data at Vaununi.fi?

Your personal data is processed only by persons granted access rights in accordance with Vaununi.fi’s guidelines. Data processors are bound by professional confidentiality. We also use partners and subcontractors for certain tasks. In these cases, we ensure data protection through contractual arrangements. Vaununi.fi’s Data Protection Officer is responsible for the processing of personal data.

How do we protect your personal data?

Personal data registers are appropriately protected with firewalls, access control, and password protection. Your data is stored only for the agreed duration, after which it is deleted. Access to stored data is restricted to Vaununi.fi employees and service providers with a contractual relationship with Vaununi.fi.

YOUR RIGHTS

As a consumer, you have the right to:

  1. Be informed about who processes your data, where it is disclosed, and why (Right to Information).
  2. Inspect and update the data collected about you (Right to Access and Rectification).
  3. Object to the processing of your data, for example, for customer communication and electronic direct marketing (Right to Object).
  4. Request the deletion of your data from our systems (Right to be Forgotten).

Accessing your data

As a Vaununi.fi customer, you have the right to inspect the personal data we have stored by contacting our customer service at contact@vaununi.fi or by using our GDPR request page.

Targeted Advertising

You can manage the use of cookies and targeted advertising through your browser settings. Please note that disabling cookies may affect the availability of some website features.

WHAT INFORMATION DO WE COLLECT?

We collect personal data directly from you and gather information about your use of our services and your activities across different channels. We also receive data from external sources, such as partners and service providers.

Personal information provided by you:

  • Email address*
  • First and last name*
  • Address*
  • Postal code*
  • Phone number*
  • Permissions, consents, and opt-outs
  • Payment card information (first 6 and last 4 digits of the card and expiration date). We do not store complete credit card information.
  • Billing and payment information accumulated during the payment process. * Mandatory information

When you contact us, we also collect:

  • Conversations with our customer service across various channels (e.g., email).
  • Customer feedback and other communications sent by you.